It’s a place where the leaders can swap over the innovative thoughts, gain knowledge of new techniques, share comprehensive knowledge, and share experience to uplift the bar and standards of customer service and experience that the Indian organizations are providing currently. The network provides a distinctive opportunity to learn about the most recent progress, developments and most successful techniques in managing the customers irrespective of the type of business, both from the Global and India leaders in customer service.
As the Indian customer is becoming difficult to handle with passing time, the Customer officers are experiencing a never before situation. Customer officers are facing unexpected challenges in managing the customers and as they hold the responsibility from designing the strategy to day to day management of their customers, the CON provides a peer group of like-minded fellows, to support you in taking tough calls.
The Network is crafted, managed and run by the dedicated experts like you: the experts playing a significant role and having the passion for uplifting the customer experience and professionals who are influential in drafting the future of Indian organisations by serving their customers. The Network includes COs from diverse industries, purposefully cross-pollinated with the most forward-thinking companies, large and small. Thus, the Council is one of your greatest sources of innovation. The only sustainable competitive advantage is a unified customer strategy—which the Customer Officer is uniquely qualified to establish and execute.
The CON is committed towards elevating this imperative role of Customer Officers in business strategy, helping its members grow professionally, and most importantly, helping drive solid, customer-focused business results in member organizations.