What Indian customers love and hate about customer experience

Source : LogMeIn India The speed with which the phrase “Big Data” went from Ted Talk topic to punch line speaks to the speed with which technology now disrupts legacy business models and marketing disciplines.

The Alarming State Of Indian Customer Experience

Source : LogMeIn India Improving customer experience is the top priority for business, beating other priorities like generating revenues.

Fifth Quadrant Credentials

Source : Fifth Quadrant Fifth Quadrant is a Leading Customer Experience Consulting, Research & Design Company.

How to track customers as they take a journey with your business

Source : Apteco Ltd Being able to not only track how your customers interact with your business but also understand how these interactions fit into behavioural patterns is key to ensuring a successful campaign execution.


Source : We at CRMAA offer strategic guidance on advices that are practically suitable for any Business Process Management. We can also guide you in designing and implementing customized CRM


Source : AIMIA The speed with which the phrase “Big Data” went from Ted Talk topic to punch line speaks to the speed with which technology now disrupts legacy business models and marketing disciplines.

Customer Journey Insight

Source : COPC The Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series brings a host of new content in 2016.


Source : Forbes Technology is driving massive change in consumer behavior, prompting brands to rethink the way they reach, engage and retain customers.

FORRESTER PERSPECTIVE: The Business Impact Of Customer Experience

Source : FORRESTER We’ve entered the age of the customer — an era when focusing on customers is more important than any other strategic imperative. Every executive knows that customers matter. But most companies don’t approach their customer interactions in a disciplined way.

Customer experience: Creating value through transforming customer journeys

Source : McKinsey & Company’s Almost every successful company recognizes that it is in the business of customer experience. Many businesses understand that it’s no longer enough to compete on products and services.

ForeSee Helps Life Fitness Check the Pulse of Online Customers

Source : ForeSee For more than 45 years, Rosemont, Illinoisbased Life Fitness has been dedicated to creating fitness solutions that benefit both facilities and exercisers.


Source : CRM Academy of Asia Delighting the consumer is the number one priority for all customer-facing companies. Right now, consumers have never had more choice, but when there’s an endless array of businesses offering similar products and services, how does any company stand out from the crowd?

Starbucks Case Study

Source : E-Commerce Brand recognition is a crucial factor for business growth when customres pay premium prices for robust brands. Marketing connects a company with its customers and aims to influence consumer consumption habits.

The Truth About Customer Experience

Source : Harvard Business Review Companies have long emphasized touchpoints—the many critical moments when customers interact with the organization and its offerings on their way to purchase and after.

Mumbai Dabbawallas Model Of Service Execllence

Source : CRM Academy of Asia In July 2005, Mumbai was battered by unusually heavy monsoon rains. In just 12 hours, more than 25 inches deluged India’s business capital.

Capitalizing on the Social Media Revolution to Blend

Source : Jive Sometimes, if you’re lucky, your marketplace clearly signals what they need from you. Premier Farnell saw their business shifting to the web, listened as their customers dentified

Maersk Line Success Story

Source : Beyond Philosophy Over a 30 month period Maersk Line improved their Net Promoter score from -10 to +30. A 40 point improvement. How have they achieved this? What is their secret?

ICICI Bank, Transforms its Customer Experience

Source : Genesys In today’s digital world, customers today use multiple channels when interacting with companies. When purchasing a product or service,

Digital.ru Success Story

Source : Digital.ru is one of Russia’s largest computer and technology retailers, offering products through nearly 150 stores and online at digital.ru for nearly two decades.